One of the most important aspects of facilitation is managing the issues coming into, developed within, and being produced from structured facilitation sessions. Whether in list form or expressed graphically, “managing” issues is key to the performance of a facilitator.
Seeking Common Ground
We know that participants in a facilitation session (whether as analysts, decision-makers, learners, or subject matter experts) are seeking common ground. We also know that each participant is most effective receiving and processing information in a particular form, usually as text/data or graphically.
For those that favor the graphic approach to issue management, “issue mapping” is a useful tool for capturing, retaining, and expressing issues and their relationship.
The facilitator serves a critical role in guiding a group to discover and connect issues.